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Worst Telemarketing Call in a While!

TeleMarketing & General Phone Etiquette

How NOT to act on the phone

Ok… So this is just a LITTLE off topic regarding personal development. But not THAT far off topic. Actually, now that I think about it, this will really be a good post under the Marketing category. Because as anyone who works in marketing will agree, there is plenty of room for self development!

Last night, the phone rang just around dinner time. Now, whenever the phone rings just around dinner time in our house, it is pretty safe to assume that it is a telemarketing call. Also, the fact that the number was “unknown” is yet another reason to suspect a marketing call.

 Now, first let me say that I do NOT have a problem with telemarketers. It’s a job, and someone is doing that job. I understand and appreciate that.

(Uh… by the way – please do NOT take that as an invitation to call me and market to me! Really… I get enough calls as it is, even though I’m on the “Do Not Call” list.) 🙂

So, anyway, since it was John’s phone that was ringing, he picked up and said Hello. The person on the other end asked for me (using my full name, which no one who actually knows me ever does). John merely asked, “May I tell her who’s calling?”

To which the guy on the other end spat out, “I’ll call her when she’s not being censored!”

Huh? What the…

Now, that is the SECOND time this guy has called, and the SECOND time he has angrily told John that he’d call when I wasn’t being “censored.”

First of all, what is he talking about regarding me being “censored!?” There is absolutely nothing wrong with somone asking who is calling.

Second of all, the guy’s angry tone toward John didn’t exactly warm me up to want to speak with him for ANY reason whatsoever!

TeleMarketing people take note: This is no way to win friends and influence people (unless you really do want to influence them in a negative way enough times so that you’ll lose your job and have something to be angry about).

What if the caller actually had a product that may have been of interest to me? He wouldn’t stand a chance of ever selling it to me now. All he had to do to increase his odds of my accepting his call would have been to:
1) Identify his phone number, and
2) Give us his name and the company he was representing.

Consider, also, the negative energy that the caller was putting out over the ether. Honestly, what kind of results was he attracting to himself?
I really found the whole episode amazing. And the fact that he has called and spoken like this before is even more amazing!

Hopefully, he’ll find another line of work…

COMMENTS (1)
  • Peggy Campbell   /   January 1, 2011., 6:49 pmReply

    Kathy, A really good lesson...within a lesson...within...oh, you get it! I am constantly reminding myself to be aware of the goal I have set, and the approach I am taking to reach it. One important aspect of achieving an objective (in my opinion) is the frame of mind you have, AND project! If you are genuinely concerned with others needs as much as your own, it will translate into a positive thing for them as well as for you. Old cliches are part of my "raising"....but, "watch out who you step on climbing the ladder of success...you meet the same people coming back down!" Have a great day, and "I wont call!"

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